Photo

rosebella nana Hotel Staff

Canada
- Knowledgeable on Opera - iTrak reports - Knowledgeable on Micros SystemExcelFidelio Operations - HotSOS - Redrock requisition and inventory system - MS WordPowerPoint - PABX and telephone operations

 

 
ROSEBELLA ABELITA NANA

M3 RSG Townhomes, Brgy. Multinational,

Paranaque City

Provincial Address:  San Juan, La Union

+63 939 9358810/ +63 936 631 0511

Passport no. EB4426042

[email protected]

 

 

OBJECTIVES

Developing my personal skills, by continuously learning and engaging activities that would bring out the good in me through the company’s vision. Being able to render fast and efficient service, be able to accomplish assigned task in a timely manner without compromising quality.  Be able to extend Asian hospitality and the concept of Service from the heart.

 

PERSONAL QUALITIES

Skilled, experienced hotel staff for more than 22 years, multi-tasking, well versed in customer service and relations.  Personable, can work harmoniously with colleagues of different culture, belief. Dynamic, hardworking and can stand with work under pressure, can work efficiently with minimal supervision.  Well verse with F&B Department and International service

 

 

WORK HISTORY

 

Administrative Assist. To the General Manager – Crown Towers at City of Dreams Manila       Feb 2014 – Feb 2016

–       Responsibilities is to organise and maintain administrative solely with the top executives,  include screening calls; managing calendars; making travel and business trip arrangement, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations.

 

–       Alter-ego of the General Manager in coordinating Hotel Department, Executive and Department heads.

 

–       In-charge of Culinary, Housekeeping & F&B operational supplies and items and cost control

 

–       Requires strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors. Sensitivity to confidential matters is required. Performs administrative and office support activities for multiple supervisors.

–       Organise manning, recruitment and scheduling

 

 

Licensed Financial Advisor                       Sunlife of Canada Philippines Inc.                       2013 – 2015

–       Sales and marketing on Life Insurance products of the company, assist financial management of clients.  Attends regular sales presentation and training, assist clients in payment and financial management over stock shares.

 

Municipal Chief Executive                       LGU – San Isidro, Davao Province                        2010 – 2013

–       Works as the Local Chief Executive of 26,000 populace.  Takes responsibility on the towns, Social, Economic, Spiritual and Health service.  Plans, budgets and programs bounded by the Local Government Code prioritizing the welfare and safety of the families in a community.

 

Senior Executive Assistant                        LGU – San Isidro, Davao Province                        2008 – 2010

–       Handles client, oversees services of the Mayor’s office promptly rendered to constituents.  In-charge on the promotions and activities of the local government unit.  Reviews all documents, proposal, activity plans and designs prior to the approval of the Local Chief Executive.

 

HR – Manning & Salary Officer        Oceania Cruises, Miami, FL, USA                       2006 – 2007

–       Handles operation, crew matter and documentations of F&B department in the ship.  Basically prepares the computation of salaries, wages and commissions of the whole department.  Keeps and maintain files of passport and other pertinent certificates needed for immigration.  Oversees the vacation rotation, booking and air tickets of signing-on/off of the crew.  Assist and keeps inventory reports of the Provision department and shipment schedule.

 

Hotel Manager’s Exec. Secretary                        Star Cruises Ltd., Asian Cruise      2004 – 2006

–       Takes charge on all reports (daily, weekly, monthly) of the Ship’s Hotel Managers, Keeps confidential matters and issues.  Attends and takes meeting minutes of the Hotel departmental meetings.  Closely coordinates with the ship Provision and main office for shipment schedules, bonded items.  Closely coordinates with department heads.

 

Service Captain – F&B Services               Star Cruises Ltd., Asian Cruise      1999 – 2004

–       Works as a supervisor of both fine dining and bars on the ship.  Prepares the crew rotational schedule basing on operation hours.  In-charge with the supervision of outlet and pantry cleaning according to USPH standards.  Prepares daily sales and financial reports of the outlets.  Suggestive selling, menu presentation and hostess.

 

Lounge Waitress/Bar Service                 Marco Polo Hotel, Davao City       1998 – 1999

–       Hired as a general service staff.  Assigned to where service is needed most.  If restaurants and outlets were busy and under-manned service staff will be provided.  Serves a rotation reliever if regular staff is absent, late or busy.

 

Front Office Associate /Clerk       Grand Men Seng Hotel, Philippines        1997 – 1998

–       As a Front office staff, I am in-charge in coordination with our Front Office Supervisor all the room assignments, reservation and bookings.  Should know all the events & functions of the day, organizers, special arrangement.  Takes incoming calls through the PABX system, update Micros Fidelio system of the guests. Does final billings and payments of clients.  Coordinates with the entire department on certain matters.

 

Sales Account Executive              Grand Men Seng Hotel, Philippines        1995 – 1997

–       Handles sales and marketing of the hotel and its product and services offered.  Deals with a specific account and takes charge on the actual set-up on the event / function day, specifications, contract signing and the hall and banquets set up.

 

FastFood Counter Crew                 Jollibee Foods Corporation, Davao City           1994 – 1995

–       Hired as a general service staff.  Assigned to where service is needed most.  If restaurants and outlets were busy and under-manned service staff will be provided.  Serves a rotation reliever if regular staff is absent, late or busy.

 

SPECIAL SKILLS

–       Knowledgeable on Opera

–       iTrak reports

–       Knowledgeable on Micros System, Fidelio Operations

–       HotSOS

–       Redrock requisition and inventory system

–       MS Word, Excel, PowerPoint

–       PABX and telephone operations

 

TRAINING AND SEMINARS
Tourism Relevance and its Contributing Factors to the Society (Tourism Study Tour)

Baguio, Sagada, Banaue& Central Luzon Region

Feb 27 – Mar 04, 2009

 

Exposure on Tourism Investment Co-relating to Progress &Development

Davao Trade & Convention, Davao City

Oct 23-27 2008

 

Participation on Tourism & Investment Trade Fair

Showcases the municipality’s tourist destination and investment products

Central Bank, Davao City

Aug 13, 2008

 

Discussion on RA9072 or Act on Cave Management & it’s Resources

Cave Management & Eco-Tourism Act,

Bulwagan, Capitol Grnds., Tagum City

July 12-13, 2008

 

Ship Base Training

Safety Of Life At Sea(SOLAS)

Crisis Management – Shipbase Training

Crowd Management – Shipbase Training

Fire Fighting – Shipbase Training

Star Cruises Ltd, Port Klang, Malaysia

July 1999

PERSONAL INFORMATION

 

Birthdate:                                 October 05, 1975

Educational Attainment:         Graduate, Bachelor of Science in Hotel & Restaurant Mgt.

Marital Status:                          Married

Spouse Name:                         Arnel Apilado Nana, 46 years old

Contact No:                            +63 998 518 0079

Children:                                  Neil Bryan Emmanuel A. Nana

 

 

PERSONAL& WORK REFERENCES

 

Mr. Brett Patrick Hickey

AVP / General Manager

Vinpearl Resort Vietnam

+84 1900 1109

 

Ms. Michelle Uy

Front Office Manager

Crown Towers – City of Dreams

+63 917 810 8760

 

Mr. Jun Sajonas

Trai

 
ROSEBELLA ABELITA NANA

M3 RSG Townhomes, Brgy. Multinational,

Paranaque City

Provincial Address:  San Juan, La Union

+63 939 9358810/ +63 936 631 0511

Passport no. EB4426042

[email protected]

 

 

OBJECTIVES

Developing my personal skills, by continuously learning and engaging activities that would bring out the good in me through the company’s vision. Being able to render fast and efficient service, be able to accomplish assigned task in a timely manner without compromising quality.  Be able to extend Asian hospitality and the concept of Service from the heart.

 

PERSONAL QUALITIES

Skilled, experienced hotel staff for more than 22 years, multi-tasking, well versed in customer service and relations.  Personable, can work harmoniously with colleagues of different culture, belief. Dynamic, hardworking and can stand with work under pressure, can work efficiently with minimal supervision.  Well verse with F&B Department and International service

 

 

WORK HISTORY

 

Administrative Assist. To the General Manager – Crown Towers at City of Dreams Manila       Feb 2014 – Feb 2016

–       Responsibilities is to organise and maintain administrative solely with the top executives,  include screening calls; managing calendars; making travel and business trip arrangement, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations.

 

–       Alter-ego of the General Manager in coordinating Hotel Department, Executive and Department heads.

 

–       In-charge of Culinary, Housekeeping & F&B operational supplies and items and cost control

 

–       Requires strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors. Sensitivity to confidential matters is required. Performs administrative and office support activities for multiple supervisors.

–       Organise manning, recruitment and scheduling

 

 

Licensed Financial Advisor                       Sunlife of Canada Philippines Inc.                       2013 – 2015

–       Sales and marketing on Life Insurance products of the company, assist financial management of clients.  Attends regular sales presentation and training, assist clients in payment and financial management over stock shares.

 

Municipal Chief Executive                       LGU – San Isidro, Davao Province                        2010 – 2013

–       Works as the Local Chief Executive of 26,000 populace.  Takes responsibility on the towns, Social, Economic, Spiritual and Health service.  Plans, budgets and programs bounded by the Local Government Code prioritizing the welfare and safety of the families in a community.

 

Senior Executive Assistant                        LGU – San Isidro, Davao Province                        2008 – 2010

–       Handles client, oversees services of the Mayor’s office promptly rendered to constituents.  In-charge on the promotions and activities of the local government unit.  Reviews all documents, proposal, activity plans and designs prior to the approval of the Local Chief Executive.

 

HR – Manning & Salary Officer        Oceania Cruises, Miami, FL, USA                       2006 – 2007

–       Handles operation, crew matter and documentations of F&B department in the ship.  Basically prepares the computation of salaries, wages and commissions of the whole department.  Keeps and maintain files of passport and other pertinent certificates needed for immigration.  Oversees the vacation rotation, booking and air tickets of signing-on/off of the crew.  Assist and keeps inventory reports of the Provision department and shipment schedule.

 

Hotel Manager’s Exec. Secretary                        Star Cruises Ltd., Asian Cruise      2004 – 2006

–       Takes charge on all reports (daily, weekly, monthly) of the Ship’s Hotel Managers, Keeps confidential matters and issues.  Attends and takes meeting minutes of the Hotel departmental meetings.  Closely coordinates with the ship Provision and main office for shipment schedules, bonded items.  Closely coordinates with department heads.

 

Service Captain – F&B Services               Star Cruises Ltd., Asian Cruise      1999 – 2004

–       Works as a supervisor of both fine dining and bars on the ship.  Prepares the crew rotational schedule basing on operation hours.  In-charge with the supervision of outlet and pantry cleaning according to USPH standards.  Prepares daily sales and financial reports of the outlets.  Suggestive selling, menu presentation and hostess.

 

Lounge Waitress/Bar Service                 Marco Polo Hotel, Davao City       1998 – 1999

–       Hired as a general service staff.  Assigned to where service is needed most.  If restaurants and outlets were busy and under-manned service staff will be provided.  Serves a rotation reliever if regular staff is absent, late or busy.

 

Front Office Associate /Clerk       Grand Men Seng Hotel, Philippines        1997 – 1998

–       As a Front office staff, I am in-charge in coordination with our Front Office Supervisor all the room assignments, reservation and bookings.  Should know all the events & functions of the day, organizers, special arrangement.  Takes incoming calls through the PABX system, update Micros Fidelio system of the guests. Does final billings and payments of clients.  Coordinates with the entire department on certain matters.

 

Sales Account Executive              Grand Men Seng Hotel, Philippines        1995 – 1997

–       Handles sales and marketing of the hotel and its product and services offered.  Deals with a specific account and takes charge on the actual set-up on the event / function day, specifications, contract signing and the hall and banquets set up.

 

FastFood Counter Crew                 Jollibee Foods Corporation, Davao City           1994 – 1995

–       Hired as a general service staff.  Assigned to where service is needed most.  If restaurants and outlets were busy and under-manned service staff will be provided.  Serves a rotation reliever if regular staff is absent, late or busy.

 

SPECIAL SKILLS

–       Knowledgeable on Opera

–       iTrak reports

–       Knowledgeable on Micros System, Fidelio Operations

–       HotSOS

–       Redrock requisition and inventory system

–       MS Word, Excel, PowerPoint

–       PABX and telephone operations

 

TRAINING AND SEMINARS
Tourism Relevance and its Contributing Factors to the Society (Tourism Study Tour)

Baguio, Sagada, Banaue& Central Luzon Region

Feb 27 – Mar 04, 2009

 

Exposure on Tourism Investment Co-relating to Progress &Development

Davao Trade & Convention, Davao City

Oct 23-27 2008

 

Participation on Tourism & Investment Trade Fair

Showcases the municipality’s tourist destination and investment products

Central Bank, Davao City

Aug 13, 2008

 

Discussion on RA9072 or Act on Cave Management & it’s Resources

Cave Management & Eco-Tourism Act,

Bulwagan, Capitol Grnds., Tagum City

July 12-13, 2008

 

Ship Base Training

Safety Of Life At Sea(SOLAS)

Crisis Management – Shipbase Training

Crowd Management – Shipbase Training

Fire Fighting – Shipbase Training

Star Cruises Ltd, Port Klang, Malaysia

July 1999

PERSONAL INFORMATION

 

Birthdate:                                 October 05, 1975

Educational Attainment:         Graduate, Bachelor of Science in Hotel & Restaurant Mgt.

Marital Status:                          Married

Spouse Name:                         Arnel Apilado Nana, 46 years old

Contact No:                            +63 998 518 0079

Children:                                  Neil Bryan Emmanuel A. Nana

 

 

PERSONAL& WORK REFERENCES

 

Mr. Brett Patrick Hickey

AVP / General Manager

Vinpearl Resort Vietnam

+84 1900 1109

 

Ms. Michelle Uy

Front Office Manager

Crown Towers – City of Dreams

+63 917 810 8760

 

Mr. Jun Sajonas

Training Manager

Star Cruises – Genting Hotel, Philippines

(Filipino)

 

ning Manager

Star Cruises – Genting Hotel, Philippines

(Filipino)

 

Education

1993-1997 bachelors degree in Hotel and Restaurant management at Philippine Women's College

Experience

2014-2016 Executive Assistant to the General Manager at City Of Dreams Manila