JOSEPHRIENER V. SUMODLAYON

JOSEPHRIENER V. SUMODLAYON Mr.

I’m a High School Graduate who made it this far by hardwork.

I’ve been working for both Customer Service and Techical Support for 2 years here in the Philippines, I’ve Met a lot of people through phone calls, E-mails, and chat.

I’ve started working when I was 18 years old, My first job was with ZENTURI, a company here in the Philippines that process withdrawals and deposits, I left the position as an encoder after 6 months, I then transferred to a different industry, I felt a lot pressure that time, But I was able to manage and became one of the best performer in AMAZON which is the second company I’ve worked for.

Another 6 months have passed when I decided to step up a bit further and Applied for a Technical Support for Dish Network, It is Indeed the most difficult Job I’ve been with, as a technical support I troubleshoot customer’s Television and internet concerns, I explain Billing discrepancies if there’s any.

My last employment was just this year 2019 month of February, I provided service for JP Morgan Chase Bank Inc., I decided to quit to fulfill my dream on working and living abroad.

Education

June 2012/May 2013 Achiever at PHIA ( Primona Holy Infant Academy)

Experience

11/2016 - 04/2017 ENCODER at ZENTURI: I’ve started working when I was 18 years old, My first job was with ZENTURI, a company here in the Philippines that process withdrawals and deposits, I left the position as an encoder after 6 months, I then transferred to a different industry.
09/2017 - 03/2018 Customer Service Associate at ALORICA (AMAZON): We provide outstanding Customer Service Experience to our customers Via Phone call, I was able to become one of the best performer in AMAZON which is the second company I’ve worked for.
04/2018 - 11/2018 Technical Support at Concentrix ( Dish Network): I decided to step up a bit further and Applied for a Technical Support for Dish Network, It is Indeed the most difficult Job I’ve been with, as a technical support I troubleshoot customer’s Television and internet concerns, I explain Billing discrepancies as well, If there’s any.
12/2018 - 02/2019 Claims Specialist at Teleperformance (JP Morgan Chase Co.): My last employment was just this year 2019 ended at the month of February, I provided service for JP Morgan Chase Bank Inc. as a Claims Specialist for 3 months, We process claims for Fraud, Lost card, Unauthorized Transaction, And Duplicate Charge Etc.