Joseph Robles Executive Virtual Assistant, Listing and Transaction Coordinator

Philippines LinkedIN



B1 L5 Unit3 Sampaguita St, Balite,

Malolos City, Bulacan 3000

(0923) 193-5597 / (044) 769-7577

[email protected]




Nov. 2014 – Present       MyOutDesk, LLC.

9th Floor Filinvest One Bldg., Northgate Cyberzone, Alabang-

Zapote Road Filinvest City, Alabang, Muntinlupa City,

Philippines 1781.


·         Transaction Coordinator (Contract to Closing)
• Initiate Contract-to-Close campaigns, order inspections, and put all inspection deadlines/contract deadlines on calendars.
• Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing.
• Confirm we have all paperwork and that all necessary documents have been sent to lender, title, and other parties
• Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs.
• Regularly update & maintain communication with clients, agents, title officer, lender etc.
• Coordinate with office broker about all necessary documentation for file compliance.
• Coordinate moving, possession and closing schedules.
• Appointment Scheduling and Calendar Management.
• Database Building / Updating CRM with all client information into client database system.


·         Listing Coordinator (Listing to Contract)
• Oversee all aspects of sellers transactions from initial contact to executed purchase agreement.
• Prepare all listing materials: pre-listing presentation, Listing Agreement, sellers’ disclosures, comparative market analysis, pull online property profile, research old multiple listing service (MLS) listings, tax history and etc.
• Coordinate with Client Care managers about seller’s property photos, staging, repairs, cleaning, signage, lockbox, access requirements & marketing activities.
• Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation.
• Coordinate with Client Care managers about showings.
• Provide proactive weekly feedback to sellers regarding all showings and marketing activities.
• Coordinate all public open houses and broker open houses.
• Input all listing information into MLS and marketing websites and update as needed.
• Submit all necessary documentation to office broker for file compliance.
• Input all necessary information into client database and transaction management systems.



Mar. 2011 – Oct. 2014         BA Continuum Philippines Inc.

Bonifacio One Technolog Tower

3030 Rizal Drive West, Bonifacio Global City

1634, Taguig City, Philippines


CS&S Deposit Chat (Team Leader)

Mar. 2011 – October 2014


·         Leading and managing a group of 10 – 15 chat associates.

·         Takes supervisor chats and escalations. Audits chat transcriptions for Quality and coaching purposes.

·         Coordinates with different departments such as Human resources, IT, security, etc. to ensure seamless operations on the floor.


Mar. 2006 – Jan. 2011         HSBC – HDPP

HSBC-HDPP Filinvest North Gate Cyberzone,

Alabang. Muntinlupa City



HBIO – Retail Services Care (Asst. Manager for Operations)

Feb. 2008 – Jan. 2011


·         Leading and managing a team composed of 12 people.

·         Monitors recorded calls of agents for quality purposes, and make sure that good customer experience is embedded in every call.

·         Conducts Coaching to associates to ensure that their behavior, thinking and actions are in line with the company’s interest.

·         Helps in creating perks and ad hoc to motivate and encourage representatives in pushing sales performance.

·         Assures that the systems being used are working smoothly by coordinating with I.T. department.

·         Coordinates with Human resources and Employee relations regarding employee concerns whether it would be work-related issue or personal concern.

·         Takes escalation calls as necessary.

·         Identifies high-potential individuals, and creates career path in developing future leaders.



HBIO – Cards Care (High Sales Queue) Sep. 2006 – Feb.2008

·         Process Card activation and helps customers in some basic credit card concerns.

·         Totally focused more in Offering Enhancement Services and cross-sells other HSBC services such as Auto Loan or Cards to Mortgage Loan

·         HSBC 100 Club Semi-finalists.


HBIO – Cards Care (Service Plus Queue) Mar. 2006 – Sep.2006


·          Takes inbound calls from customers in the US about issues regarding their credit cards.

·         Offers Enhancement Services and cross-sells other HSBC services such as Auto Loan or Cards to Mortgage Loan.



Apr. 2005- Feb. 2006            ALORICA Philippines

33rd floor, Wynsum Corporate Plaza, Ortigas Ave, Ortigas

Center, Pasig City

GATEWAY Computers Account


·         Technical Support Representative

·         Helps customers in trouble shooting hardware and software-related issues.

·         Processing orders directly from the customers.

·         Process part replacements and permanent returns for the customer.

·         Provides documentation for any services provided including escalated issues and orders.

·         Up-sells Gateway products








Feb.2005-Apr.  2005             INFLUENT

8/F Robinsons Equitable Tower, ADB Avenue, Ortigas

Center, Pasig City


·         Outbound/ Sales Representative for campaigns such as:

1.      Simple Escapes

2.      AOL

3.      Chase Banking Insurance