I am Emelissa Santos Silverio, working in Philippine Airlines for 5 years from now as Customer Service Agent.
Education
- 2007-2011 BS Airline Business Administration at PATTS College of Aeronautics
Experience
- 2011-2017 Customer Service Agent at Philippine Airlines
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> Assist passenger in International and domestic who has connecting flight in other terminal.
>Handle passenger complaints with baggage irregularity; handles consolidating, tracing and release of baggage.
>Handle claims processing of passengers from international flights with baggage claim due to missing, damaged or pilfered baggage.