Emelissa Santos Silverio airport representative

Interpersonal Skilll

I am Emelissa Santos Silverio, working in Philippine Airlines for 5 years from now as Customer Service Agent.



2007-2011 BS Airline Business Administration at PATTS College of Aeronautics


2011-2017 Customer Service Agent at Philippine Airlines

> Assist passenger in International and domestic who has connecting flight in other terminal.
>Handle passenger complaints with baggage irregularity; handles consolidating, tracing and release of baggage.
>Handle claims processing of passengers from international flights with baggage claim due to missing, damaged or pilfered baggage.