Education

1994 - 1997 Bachelor in Marine Transportation at Asian Institute of Maritime Studies (AIMS)

Graduate

Experience

Sept. 2017 - Present Area Manager at KRISPY KREME / AMERICANA CO. AL ALIAH REST.

• Currently handling 18 Stores inside Riyadh KSA
• Set tools and objectives for departments or units.
• Develop budgets and ensure department adheres to it.
• Participate in developing policies and procedures.
• Manage staff.
• Hire, train, and terminate workers as needed.
• Determine salary brackets.
• Handle employee relations.
• Attend and preside over meetings.
• Maintain employee records.
• Manage and direct overall operations.
• Set goals for each department.
• Clearly communicate goals to department heads.
• Measure the success of each department.
• Manage support staff.
• Delegate responsibility.

Feb. 1, 2016 – March 27, 2017 Business Development Manager at ZAOQ RESTAURANT / QATAR

• Manage Restaurant operations
• Systems’ development to improve service and business operations
• Train & re train employees
• Business development for profitability and implementation
• Conceptualize marketing and sales strategies to increase sales
• Constant monitoring of cash flow – accounts
• Supply chain – inventory control – wastages
• Set goals and target for each department
• Hygiene in kitchen & front – employees
• Improve overall customer experience
• Optimal use of resources, efficiency & cost cutting
• Maintain a healthy work environment

May 28, 2013 – January 31, 2016 Multi unit Manager at TIM HORTONS / APPAREL QATAR WLL

• Handling 6 Stores
• Set tools and objectives for departments or units.
• Develop budgets and ensure department adheres to it.
• Participate in developing policies and procedures.
• Manage staff.
• Hire, train, and terminate workers as needed.
• Determine salary brackets.
• Handle employee relations.
• Attend and preside over meetings.
• Maintain employee records.
• Manage and direct overall operations.
• Set goals for each department.
• Clearly communicate goals to department heads.
• Measure the success of each department.
• Manage support staff.
• Delegate responsibility.
• Generate and present reports on departmental goals.
• Participate in seminars and conferences.
• Motivate and encourage employees.
• Participate in lead generation and business development.
• Ensure high customer and client satisfaction.
• Solicit customer feedback.
• Ensure inventory is stocked and consistently replenished.
• Promote company’s mission and values.
• Set district and regional goals.
• Do Store Audit