Grand Makkah Hotel opening (1400 Rooms)
Hotel reservation manager from January 2016 till now
Aunion-c for Tourism
Operation Manager form April 2014 till August 2015
*Le Meridien Makkah (255 Rooms) Saudi Arabia (Makkah)
Assistant reserve manager First of December 2009 till January 2014.
* Domina Coral Bay Resort & Casino (1600 Rooms) Sharm El Sheikh
Acting assistant reservation Manager, First of July 2008 till August 2009
Reservation Supervisor, First of July 2007 till July 2008
Reservation Agent, First of November 2006 till 30.06.07
* Jolie Ville Movenpick Golf and Resort (450 Rooms) Sharm El Sheikh
Reservation Agent, November 2005 Till 01.10.06
Personal Data
– Date of birth : 20/04/1980
– Nationality : Egyptian
– Marital Status : Married
– Religion : Moslem
Education :
1998-2002
B.A of English Languages and its Literature
English Department
Tanta University
Experience :
Reservation Manager
· Ensure, through training and development, the Reservations Co-coordinator and the Reservations team provides an efficient, accurate and friendly Reservations service creating customer satisfaction.
· Maximize revenues to achieve budgeted and forecasted Transient Revenue targets by motivating the Reservations team, creating an environment of commitment to financial goals and results and managing status control.
· Conduct monthly Reservations Feedback meetings to focus on results, challenges, updates and to provide a forum for training and brainstorming purposes.
· Be involved in Strategic Projects as part of a wider Hotel Management Team. Eg: Room Type reconfiguration.
· Conduct quarterly Staff Appraisals focusing on goal setting and achievement, along with continuity planning and development.
· Complete Personnel requirements relating to the Reservations team, including recruitment, interviewing, hiring, induction in association with the Reservations coordinator.
· Monitor, complete analysis and feedback of, all Test Call programmes ensuring targets are achieved.
· Monitor and track competitor selling information to enable correct market positioning
· Manage No Show tracking and reporting on a monthly basis allowing appropriate strategies for overbooking to be maintained.
· Take a leading role in the management of OPERA issues, including any upgrades, and to be the main contact point within the Hotel for communicating and tracking of these issues.
· Achieve Objectives as decided in the Yearly Appraisal by utilizing the skills within the team, setting of individual targets and motivating the team to focus on these objectives.
Assistant reservation Manager
· Handling & ensuring of smooth day to day operations of the reservation department.
· Maximize revenues to achieve budgeted and forecasted Transient Revenue targets by motivating the Reservations team, creating an environment of commitment to financial goals.
Controlling occupancy by watching over-booking factor and wait listing
· Handling all the internet agents (reservations, offers & invoices)
· Providing the sales and marketing function with current, accurate information on both the internal reservation situation and the external climate which the hotel operates.
· Keeping a track of Cancellations, No Shows & retention charges
· Ensure of smooth flow of Groups & VIP movements
· Build relationships, network & maintain regular contacts with bookers & hoteliers.
· Ensure of compliance of the processes & procedures laid by the organization.
· Develop technical skills & train reservation associates
Reservation Supervisor
· Supervising the Reservation Staff
· Maximizing occupancy by using over-booking factor
· Controlling occupancy by watching over-booking factor and wait listing
· Ensuring that rooms in groups committed are released ten days prior to arrival of groups
· Checking room commitments for future dates, especially where room availability is low
· Closing off fully booked dates to all Central Reservation Offices for free sale, and monitoring these dates regularly
· Ensuring the productivity and efficiency of reservations clerks by constantly overseeing work done.
· Up selling of rooms by selling rooms at rack rate and offering fewer discounted rates, and by selling suites when filling hotel
· Ensuring that staff are always aware of room availability and do not inform callers that the hotel is full without directive from the Reservations Manager
Reservation Sales Agent
· To see that all telephone calls are answered promptly and courteously and not exceeding three rings.
· To make sure that all reservations are inserted correctly and documents are filled properly.
· To check the daily reservation arrivals against the file and to see that deposit information are recorded correctly and voucher according to voucher acceptance list. (daily)
· Answering all reservation requests.
· Replacing the Reservation & Revenue Manager when she is on vacation.
General Training:
(1) Business Etiquette
(2) Hospitality Guarantee Program and General Service Requirements
(3) Courtesy & Professionalism in Speaking
(4) Handling Guest Complaints
(5) Solving Problems
(6) Fire Fighting Training
Languages :
– Arabic : Mother Tongue
– English : Excellent
– French : Fair
Computer Skills
· Qualified in Opera 2.6 , Opera 4 & 5
· Qualified in Fidelio 6.12 hotel system
· Oriented Technology in Hotel ( Trust – Lanyon )
· Microsoft Office XP.
· Good User in internet